- Introduction
OpulentLeaf (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website or services, you consent to the practices described in this policy.
- Personal Information We Collect
We collect various types of personal information to facilitate our services. This information includes but is not limited to:
Contact Information: Full name, email address, phone number, and shipping address.
Financial Information: Payment details, which are processed securely using PayPal and PayFast to ensure your transaction safety.
Transactional Information: Purchase history, order details, and transaction amounts.
Technical Information: IP address, device type, browser type, and cookies (used to enhance website functionality).
User Preferences: Your preferences, interests, and any responses to surveys or promotional activities.
We may collect this information directly from you or indirectly through third-party providers who assist in our service delivery.
- How We Use Your Personal Information
Your personal information will only be used for purposes compatible with why it was collected, including:
Order Processing: To fulfill orders, process payments securely through PayPal and PayFast, and arrange deliveries.
Customer Service: To respond to inquiries, provide updates, and manage customer relations.
Improving Our Services: To enhance our website, product offerings, and user experience.
Marketing and Promotions: With your consent, to send marketing materials and promotional offers tailored to your interests.
Legal Compliance: To fulfill legal requirements and protect our business from fraud or other illegal activities.
- Disclosure of Personal Information
We do not sell or lease your personal information to third parties. However, we may share your information with trusted third-party providers under the following circumstances:
Service Providers: Including payment processors, couriers, and IT service providers, all of whom are bound by confidentiality agreements and comply with POPIA.
Legal Requirements: When required by law, court order, or to exercise or protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the successor entity, subject to confidentiality obligations.
- Your Rights Under POPIA
Under POPIA, you have the following rights regarding your personal information:
Access: The right to request access to the personal information we hold about you.Correction: The right to request correction or updating of your personal information.
Deletion: The right to request deletion of your personal information, subject to legal and contractual obligations.
Restriction of Processing: The right to request limited processing of your data.
Object to Processing: The right to object to the processing of your personal information for specific purposes, such as direct marketing.
Data Portability: The right to request the transfer of your personal data to another service provider, where applicable.
To exercise any of these rights, please contact us at support@opulentleaf.com.
- Consent Clause
By providing your personal information and using our website, you:
Consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.Acknowledge that you are aware of your rights under POPIA and the purpose for which we are collecting your data.
Agree that we may use your information for marketing purposes if you have opted in. You may withdraw your consent for marketing at any time by contacting us.
- Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.These measures include:
Data Encryption: Sensitive data, such as payment information, is encrypted during transmission.
Access Controls: Restricted access to personal information for authorized personnel only.
Regular Audits: Routine monitoring and auditing of our data protection practices.
While we strive to use commercially acceptable means to protect your personal data, please note that no method of transmission over the internet or electronic storage is 100% secure.
- Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience, gather usage data, and personalize content. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect certain functionalities on our site.
- Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When your personal data is no longer required, we will securely delete or anonymize it.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of each website you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. By continuing to use our website after changes are made, you agree to the revised policy.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:Email: support@opulentleaf.com
Phone: +27 84 511 6886
