- Introduction
At OpulentLeaf, we prioritize quality and customer satisfaction. Below are the details of our return and exchange policies for both OpulentLeaf products and our Focus V range.
- General Return Policy
All Sales Are Final: Due to the nature of our luxury products, all sales are final. However, if an item is defective or damaged upon receipt, you may be eligible for a replacement or store credit.Request for Returns: For any returns, the product must be unopened, in its original packaging, and in the same condition as when received. A return request must be submitted within 5 days of delivery by contacting support@opulentleaf.com. Once approved, we will provide a return shipping address.
Refunds: Refunds are not available, but you may receive store credit for returned items. Items must be in their original state to qualify.
- Focus V Products
For our Focus V product line, the following return and warranty policies apply:Warranty Coverage:
Devices like the CARTA 2 and AERIS have a limited 1-year warranty.
Accessories such as batteries and glass tops are not covered under warranty but may be replaced if defective within 30 days of receipt.
If your Focus V product is defective, please file a warranty claim directly through our support team. Photo evidence may be required for validation.
Warranty Claims:
Focus V products with valid warranty claims may be repaired or exchanged.
Please retain your proof of purchase, as it will be required for any warranty claim submissions.
- Exchanges
Exchanges are only available for defective products. To initiate an exchange, contact our support team at support@opulentleaf.com within 5 days of receiving your order.Products must be unused and in their original packaging.
- Shipping for Returns
Domestic: For approved returns within South Africa, OpulentLeaf will cover the shipping costs.International: International customers are responsible for return shipping costs and any additional duties or taxes.
- Custom Orders
For custom or personalized items, all sales are final. These items are made to order and cannot be returned unless defective.
- How to Initiate a Return
To initiate a return or exchange, email us at support@opulentleaf.com with the following:- Your order number.
- Reason for the return or exchange.<?li>
- Photo evidence of any defects, if applicable.
We will review your request and provide further instructions.
