- Introduction
Welcome to the OpulentLeaf website. By accessing or using this website, you agree to these Terms and Conditions, which apply to all visitors, users, and customers. If you disagree with any part of these terms, you may not access our website or services. These Terms and Conditions are intended to protect both OpulentLeaf and its directors, employees, and stakeholders.
- Use of the Website
By using this website, you agree to:- Use it only for lawful purposes and not to infringe upon the rights of any third party.
- Provide accurate and complete information during the registration and purchasing process.
- Abide by all applicable laws and regulations, including South African and international laws regarding online commerce, data protection, and intellectual property.
- Product Information and Pricing
Product Descriptions: We strive to ensure that product descriptions and images are accurate. However, OpulentLeaf cannot guarantee that all product details are error-free, complete, or current.Pricing: All prices listed on the website are in South African Rand (ZAR). Prices may change without notice and are subject to availability. Import duties, taxes, and additional fees may apply for international customers and are the responsibility of the purchaser.
- Orders and Payment
Order Acceptance: All orders are subject to acceptance by OpulentLeaf. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or description, or suspected fraudulent activity.Payment: Payments are processed securely using PayPal and PayFast. You are responsible for ensuring that your payment details are correct, and you authorize OpulentLeaf to process payments for orders you place on our website.
Currency and Taxes: All prices are listed in South African Rand (ZAR). For international customers, any additional customs duties, VAT, or import taxes are your responsibility.
- Shipping and Delivery
Shipping Times: We aim to process and ship orders within 1-3 business days. Delivery times vary by location and are estimated on the Shipping and Delivery page.Shipping Costs: Shipping fees are calculated based on location and order weight, shown at checkout. Free shipping is available on certain orders within South Africa.
International Shipping: International customers are responsible for any additional customs duties and taxes. Please check our Shipping and Delivery policy for details.
- Returns, Exchanges, and Warranty
OpulentLeaf is dedicated to customer satisfaction and adheres to South African Consumer Protection Act (CPA) guidelines. Our return and exchange policies are as follows:Cooling-Off Period for Direct Marketing Purchases
Cancellation Rights: If you purchased a product due to direct marketing (e.g., unsolicited offers), you have the right to cancel the purchase without penalty within 5 business days after the product is delivered. To exercise this right, please contact us at support@opulentleaf.com in writing.
Return Condition: Products returned under the cooling-off period must be in their original, unused condition, with all packaging intact.
Customer Liability: You will be responsible for any costs associated with returning the product to OpulentLeaf.
If the product shows signs of use or damage upon return, OpulentLeaf reserves the right to deduct the cost of any necessary repairs or restoration from the refund amount.
Returns for Defective or Faulty Goods
Defective Products: If your product is defective, damaged, or does not comply with the description on our website, you may return it within 6 months of purchase. We will repair, replace, or provide a refund at no additional cost to you, as required by the CPA. This guarantee applies only if the product has not been misused or tampered with.
Non-Returnable Items: Certain items may not be eligible for returns unless defective or damaged. These will be clearly indicated on our website.
Exchanges
Eligibility: We offer exchanges only for defective products. To be eligible, products must be unused, in their original condition, and returned within 5 days of delivery.
Return Process: Contact support@opulentleaf.com to initiate an exchange, providing your order details and the reason for the request. Approved returns will receive further instructions.
Warranty
Coverage: Selected products, including those from our Focus V line, are covered by a limited warranty.
For more information, please see the individual product description or contact our team.
- Intellectual Property
All content on this website, including logos, images, text, and product designs, is the property of OpulentLeaf. Unauthorized use, reproduction, or distribution of this content is prohibited.You are granted a limited license to access and use the website for personal, non-commercial purposes. You agree not to reproduce, duplicate, copy, sell, or resell any part of the website without explicit permission from OpulentLeaf.
- Limitation of Liability
OpulentLeaf and its directors, employees, and agents shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products, including but not limited to damages for loss of profits, data, or other intangible losses.We make no warranties or representations regarding the accuracy or completeness of the website’s content or the suitability of our products for any particular purpose.
- Privacy and Data Protection
OpulentLeaf respects your privacy and processes personal information in compliance with South Africa’s POPIA. Please review our Privacy Policy for details on how we collect, use, and protect your personal data.
- User-Generated Content
If you submit any content (such as reviews or comments) to OpulentLeaf, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display the content across our platforms.We reserve the right to remove or modify any content that violates these Terms and Conditions, is deemed inappropriate, or infringes on the rights of others.
- Prohibited Conduct
You agree not to:- Engage in any activity that disrupts or interferes with the website’s functionality.
- Misrepresent your identity or impersonate any other person or entity.
- Use the website to distribute malware, spam, or any harmful code.
- Attempt to gain unauthorized access to the website or any accounts, systems, or networks connected to the website.
- Indemnification
By using this website, you agree to indemnify, defend, and hold OpulentLeaf and its directors, employees, and agents harmless from any claims, damages, or liabilities arising from your use of thewebsite, violation of these Terms and Conditions, or infringement of any rights of a third party.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by South African law. Any disputes arising from or related to these terms, the use of the website, or our products shall be subject to the exclusive jurisdiction of South African courts.
- Changes to Terms and Conditions
OpulentLeaf reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and by continuing to use the website, you agree to the revised terms.
- Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:Email: support@opulentleaf.com
Phone: +27 84 511 6886
